Returns & Exchanges at Hailey’s Jewelry House
We want you to love your new sparkle, which is why we offer a 30-day return window for all unworn jewelry in its original packaging. If your piece isn't the perfect fit, we are here to ensure your exchange or refund process is as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully place your jewelry in its original gift box and secure it inside a padded mailer to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Receive Your Refund
Once our artisans inspect the returned item, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing