Frequently Asked Questions
Everything you need to know about shopping with Hailey’s Jewelry House.
What materials are used in Hailey’s Jewelry House pieces?
We use high-quality materials including 14k and 18k gold plating over sterling silver, genuine gemstones, and hypoallergenic stainless steel to ensure durability and comfort for sensitive skin.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your pieces, we recommend removing jewelry before swimming, showering, or applying perfumes. Clean gently with a soft microfiber cloth and store in the provided velvet pouch.
What is your shipping policy and delivery timeline?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). All orders are processed within 24-48 hours and include a tracking number sent via email.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all packaging intact. Please note that earrings are non-returnable for hygiene reasons.
Do you offer a warranty on your jewelry?
Every purchase from Hailey’s Jewelry House comes with a 6-month limited warranty covering manufacturing defects. This does not cover accidental damage, loss, or natural wear and tear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.